Refund policy
Returns Policy
At Decants Australia, customer satisfaction is important to us. Every fragrance sample is carefully prepared, packaged and inspected before it leaves our premises.
Change of Mind
Due to the nature of fragrance products and hygiene considerations, we are unable to accept returns or exchanges for change of mind once an order has been dispatched.
We encourage customers to carefully review product descriptions and sample sizes before placing an order.
Damaged or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of receiving your order.
Where appropriate, we’ll work with you to arrange a replacement, refund or other suitable resolution.
To assist us, please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging (if applicable)
Faulty Products
If you believe your order is faulty, please contact us as soon as possible so we can assess the issue and determine the appropriate solution.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If a product is faulty, significantly different from its description or otherwise fails to meet the consumer guarantees provided under Australian law, you may be entitled to a repair, replacement or refund.
Contact Us
If you have any questions regarding your order or this Returns Policy, please contact us through our Contact page.
We’ll always do our best to resolve any issues promptly and fairly