Shipping Policy
At Decants Australia, every order is carefully prepared to ensure your fragrance arrives safely and in perfect condition.
Order Processing
Orders are typically prepared and dispatched within 1–2 business days of purchase.
During busy periods or public holidays, processing times may be slightly longer. If there are any unexpected delays, we’ll keep you informed.
Shipping
We currently ship Australia-wide using trusted postal services.
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information (where applicable), allowing you to follow your parcel from dispatch to delivery.
Packaging
Every order is carefully packaged using protective materials to ensure your fragrance samples arrive safely.
Each sample is professionally labelled and presented in premium glass atomisers before being securely packed for transit.
Delivery Times
Estimated delivery times will vary depending on your location.
As a general guide:
- South Australia: 1–3 business days
- Interstate Metro Areas: 2–5 business days
- Regional Areas: 3–7 business days
Please note these are estimated delivery times only and may vary during peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.
Any available free shipping offers will be displayed during checkout.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing your order.
Decants Australia cannot be held responsible for delays or additional costs resulting from incorrect delivery information provided at checkout.
Lost or Damaged Parcels
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible.
We’ll work with the shipping carrier to investigate the issue and assist you in resolving it promptly.
Questions?
If you have any questions regarding shipping or your order, please don’t hesitate to contact us through our Contact page.
We’re always happy to help.